Shipping policy

Shipping Policy

Thank you for shopping at Soft Leaves! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) and delivery will be done within 7-10 days after receiving your order confirmation email.

  • You will receive another notification when your order has shipped along with tracking information.

  • Note: Processing times may be slightly extended during high-volume sales, product launches, or peak holiday seasons.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at softleavesbaby@gmail.com or message at +91-9544775454 through whatsapp with your name and order number, and we will look into it for you.

4. Address Accuracy & Deliveries

  • Please double-check your shipping address before placing an order. We are not responsible for orders delivered to an incorrect address provided by the customer.

  • If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for re-shipping fees.

5. Damaged or Lost Packages

  • If your order arrives damaged, defective, or missing items, please report it to us within 7 days of delivery.

  • As stated in our Return & Exchange policy, a full, unedited unboxing video is strictly required to process any damage claims or exchange requests.

  • Please keep all packaging materials and damaged goods before contacting support.

6. Contact Information

If you have any further questions about our shipping procedures, please reach out to us at: