Refund policy
Return and Refund Policy
We have a strict No Return policy. We only accept exchanges for size adjustments or damaged/defective items within 7 days of delivery. To request an exchange, an unboxing video is strictly required as proof.
Eligibility for Exchanges
To be eligible for a size or damage exchange:
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Your item must be unworn, unused, with tags attached, and in its original packaging.
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You must provide proof of purchase (order number or receipt).
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You must provide a full, unedited opening/unboxing video showing the issue or defect.
How to Request an Exchange
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Contact us at softleavesbaby@gmail.com or +91-9544775454 with your order number and the mandatory unboxing video within 7 days of receiving your item.
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If your exchange request is approved, we will send you instructions on how and where to send your package.
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Note: Items sent back to us without prior approval will not be accepted.
Damages and Defective Items
Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us right away at softleavesbaby@gmail.com along with your opening video so we can evaluate the issue and make it right.
Approved replacement will delivered within 7-10 days. If stock is not available to replace a refund will be processed within 7 - 10 days.